Refund policy

We do not offer refunds or exchanges on custom and personalised items for change of mind, because they have been handmade to order specifically for you. When completing the personalisation box please check for spelling mistakes before you place the order.

Please inspect your order upon receipt and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@jonotodesigns.com.au. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.